Employee and Family
Assistance Program (EFAP)

Services for Employers


How the EFAP program benefits you


In addition to giving your employees access to qualified counsellors, the EFAP:

  • Provides general counselling for employees experiencing work-related or personal issues.

  • Assists Human Resources managers in providing work-related accommodations (i.e. short-term and long-term disability, WSIB compensation) or organizational changes.

  • Assists with the development of health and well-being programs.

  • Provides team building and group dynamic workshops.

  • Provides support after a critical incident.

  • Provides workshops and frequent follow-ups with EFAP representatives and the health and safety committee.

  • Provides on-site visits to promote and tailor the EFAP program to suit the client’s needs.


Benefits of the program


The EFAP program is available to all organizations and companies from Hearst to Cochrane, including Timmins.

  • EFAP members have access to certified therapists and members of professional associations.

  • Our therapists live in north-eastern Ontario communities; therefore, they have a good understanding of the region’s challenges and needs.

  • The program focuses on prevention, early intervention, and well-being.


Centre Labelle Centre’s Employee and Family Assistance Program has made the client’s emotional and mental health a top priority. Both are important in maintaining a healthy workplace, which is key to a successful business. To invest in your employees is to invest in your organization, and research shows that the investment pays off.  Below are a few examples of the impact of mental health challenges on the workforce:

  • Mental health problems affect an estimated 21.4% of employees, reducing their productivity at work.

  • In 2018, the average Ontarian missed 7.2 work days due to mental health issues.

  • In Canada, absenteeism costs approximately $24 for every $1,000 paid in gross wages, for a total amount over 16 billion per year. 

  • A study from Harvard University shows that an organization gets an approximate $2.73 return on investment for every dollar invested in their employees health. 

  • On average, mental health issues cost an organization nearly $1,500 a year per employee. 

Investing in your employees' mental health:


  • Improves their mental health and well-being.

  • Creates a better workplace environment.

  • Reduces the number of absences.

  • Increases work productivity.

  • Develops a network that improves workplace safety.

  • Shows that employers care about their staff’s well-being.

  • Increases the feeling of “belonging.”

  • Increases employee retention.


Employer FAQs

Will I get any feedback about this service?

Organizations enrolled in the Employee and Family Assistance Program will receive data on the program’s use. To maintain client confidentiality, organizations with fewer than 50 employees will only have access to regional data.

Am I able to speak with an counsellor on behalf of an employee?

Unless the employee gives expressed written consent authorizing their information to be shared, the counsellor is not authorized to discuss anything with an employer.

However, employers can discuss with the EFAP representatives to learn how they can improve and maintain their employees well-being. Individual cases cannot be discussed without the explicit consent of all parties involved.

Can Centre Labelle Centre’s EFAP be used for disciplinary action?

​Absolutely not. Employees choose to access Employment and Family Assistance Program’s services on their own. Employers can only share the EFAP’s information with their employees and encourage them to use the services. It is up to the employee to decide whether or not to use the services.

Can a member of the CLC team come to our workplace and explain how the EFAP works?

Yes, one of our employees will come at your request to inform you and your staff of the services the EFAP has to offer. They can also develop new presentations to meet more specific needs you may have.
Please see EFAP Services for more information.

How can we as employers encourage our employees to attend the workshops provided by the EFAP program?

​A great way to encourage your employees is to offer workshops on work hours or holding luncheons.

What is counselling?

Counselling is a process occurring through conversations that brings positive changes to the life and well-being of the client.

In-person consultations are the CLC’s preferred way of working with a client as they are better suited to any situation or problem.  They are often considered to be more comforting and effective.  Additionally, EFAP advisors live in northern Ontario; therefore they truly understand the realities and daily challenges in the community, making it easier to understand and meet a client’s specific needs.

What does the counsellor do?

​First and foremost, the counsellor is there to listen to you. Consultations are held in a safe and private space where a climate free of judgment is created so that the client will feel comfortable addressing his or her concerns. The goal is to help the client find the best way to understand and resolve his or her issues.

The clients’ wants and needs are the main focus of consultations, and our counsellors endeavor to create a safe and comfortable environment. If the client does not feel comfortable in an in-person consultation, our counsellors will provide consultations over the telephone or via video conferencing if this arrangement is better suited to him or her.

Who should seek help?

Anyone who shows signs related to difficulties such as emotional or mental stress, dissatisfaction, conflicting relationships, substance abuse, mental health challenges, struggle with parental responsibilities, or who are unable to solve a work-related or personal problem alone is advised to speak with and EFAP counsellor.

How can I recommend my employee speaks with an EFAP counsellor?

​To ensure that your employee gets the help they need, speak to one of our employees who can assist you in the creation of a plan of action.